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FAQs

Q: How secure is this store?
A: This store uses a secure merchant service that automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).

Q: What forms of payment are accepted?
A:  We accept Visa, MasterCard, American Express, Discover, and PayPal.

Q: Are there any physical locations where I can buy these products? If so, where?
A: Unfortunately, no. Right now we are only running our online store. We are currently working on moving our products into retail stores in the U.S. and internationally.

Q: Why are there no larger sizes available?
A: Unfortunately we are only able to make certain sizes at the moment. We are currently working on making larger sizes for our customer's convenience.

Q: I am a woman. Can I wear this line, too?
A: Absolutely! Our line is unisex, and we do carry certain pieces that cater to the female. You can find sizing charts in each section of our online store where you can refer to understand which size fits you!

Q: Why is it taking longer for my order to arrive?
A: Because we have constantly been handling large amounts of order 
influxes, your order may take slightly longer than what it states on the shipping policy. If your order is taking longer than anticipated, we will be more than happy to give you an order update if you'll contact us via email or via our website.

Q: What does Preorder mean?
A: 
Many of our products are hand-made, so if you decide to do preorder it means that you are getting your items for a lower price but it will take 2 weeks from the preorder release/ your order date to receive your items.

Q: What is "Processing Time"?
A: 
Since many of our products are hand-made, we have processing times as well as shipping times. Processing is the time it takes to produce the items and prepare them to be sent out to you.

Q: Where is TZUL based, and where does it ship from?
A: TZUL is based out of Belize, and ships from numerous locations like Belize and Miami.

Q: What is a TZUL Rep?
A: A TZUL rep is someone who represents and promotes the TZUL brand. Someone who would be given their own personal Rep Code to give out to any and every potential customer. These codes, when used, will start accumulating points for you. As these points build up, you will become eligible for free gifts, cash rewards, as well as 35% off of all TZUL products.

Q: Do I have what it takes to become a Rep?
A: Find out! 
Post your Rep Codes on your Instagram, Blogs, Twitter, Facebook, Pinterest, Tumblr, YouTube videos, and even in your email signature. The more you get your Rep Code out there, the better the chance it will be used and earn you points! 

Q: I wasn't able to find my question here. Where can I get an answer?
A: Just send us an email! We will respond within 24 hours. 

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